We'd love to hear from you
A question about a product, a custom order idea, or help with a pattern — every message is read and answered personally.
Email us
Best for orders, custom requests and detailed questions.
thecraftedknotstore@gmail.comWrite an emailInstagram DM
Quick questions, product photos and a peek at what's on the hook.
@thecraftedknotstoreSend a DMFollow along
New creations, tutorials and behind-the-scenes moments.
How a custom piece comes together
- 1Tell us your idea
Share the product, colours, size and any reference photos you have.
- 2We confirm the details
We'll reply with price, timeline and any questions about your piece.
- 3We start stitching
Once everything is agreed, your piece goes on the hook.
- 4It's on its way
Finished, checked and packed carefully before it's sent to you.
What to include in your message
- The product name or link (or a reference photo)
- Preferred colours and size
- Quantity and the date you need it by
- Your city and PIN code for delivery
Opens your email app with a ready-to-fill template.
Frequently asked questions
Do you take custom orders?
Yes! Colours, sizes and personal touches can often be adjusted. Email or DM us with your idea and we'll let you know what's possible.
How long does a handmade piece take?
It depends on the size and detail of the piece and on current orders. We'll always give you an estimated timeline before we begin.
How do I place an order?
Send us an enquiry by email or Instagram DM from any product page. We'll confirm availability, price and delivery details with you personally.
Do you deliver?
Yes — please see our Shipping Policy for how processing and delivery work.
I want to learn crochet. Where do I start?
Our video tutorials and free printable patterns are a great place to begin, and the blog has tips for beginners too.
Also see our Shipping and Cancellation & Refund policies.